HP recalls battery packs due to burn, fire hazards

Posted January 06, 2018

The company has announced it is recalling batteries for notebooks and mobile workstations due to concerns of overheating.

"We are taking immediate action to address this issue including a voluntary recall and replacement of the batteries".

The computer maker said the troublesome batteries were sold with the following products over the last two years: Envy, HP11, HP Pavilion, HP ProBook, HP Studio G3 and ZBook models.

According to the Consumer Product and Safety Commission (CPSC), HP has received eight reports of the batteries overheating, melting or charring, including three reports of property damage totaling $4,500 and one report of a first-degree burn to a person's hand.

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The batteries were shipped in the computers and workstations sold from December 2015 through December 2017 for approximately $300-$400.

The batteries were also sold as accessories or provided as replacements through HP, or an authorized HP Service Provider. Numerous affected batteries are not customer replaceable, so will have to be replaced by HP technicians, the company said in a statement about the recall.

HP has provided an HP Battery Program Validation Utility that will automatically check to determine if a battery in a device is affected by the recall.

If so, there are also instructions on how to put your notebook into "battery safety mode" for the time being - effectively discharging and disabling the battery, meaning you'll have to use the portable plugged into a power socket - while a replacement battery is arranged.